New data reveals North Coast Health Connect delivering for the local community and the health system

Amplar Health is part of the Medibank group. This media release was originally posted on the Medibank website. This is an excerpt only and the full release can be viewed here.

Released today, new data reveals more than a third of users of the 24/7 telehealth service, North Coast Health Connect (NCHC), who had planned to visit an emergency department (ED) were diverted to alternative forms of healthcare, taking pressure off the public health system.

Delivered by Medibank’s Amplar Health, the NCHC service has now been supporting the Northern NSW community for a year and aims to help address the state’s healthcare worker shortage and the demand placed on local emergency departments.

“It’s a fantastic result and testament to the dedication of the team, any redirection away from an ED ultimately reduces strain on the public hospital system,” said Dr Peter Baird, Senior Medical Advisor for Amplar Health. He added, “The service is really delivering for the community, patients want to be seen quickly in the most appropriate environment for their condition.”

The free confidential telehealth service connects locals with qualified nurses who provide clinical support and advice to patients over the phone, or via online chat.

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