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Suggestions, complaints and compliments

Suggestions, complaints and compliments

Amplar Health welcomes your valuable suggestions and any issues you may wish to raise with us, as it helps to us to continuously improve our services for consumers.

How to provide a suggestion, complaint or leave a compliment

If there is something we can improve or you are not satisfied with our services, it is important we hear about it. This is so we can resolve it and make things right.

We would also love to hear about your positive experiences with our health services.

You can provide a suggestion, complaint or compliment through a range of channels.

Online

Fill in our online Feedback Form to provide any suggestions, raise a complaint or leave a compliment.

Access the form here

Email

Email us at clinicalgovernance@amplarhealth.com.au with any suggestions, complaints or compliments

Email us

Phone

Call the relevant health service directly on the phone numbers below.

Amplar Allied Health

(formerly HealthStrong)
1300 660 086

Amplar Preventative Health

(the preventative health business of Integrated Care Services Pty Ltd) in respect of CareComplete programs
1300 729 684

Amplar Home Health

(formerly Home Support Services)
1800 854 300

What could be included?

  1. Your name, contact details and whether you would like feedback (you can make an anonymous complaint if you prefer this).
  2. Name of the service
  3. What would you like to tell us about?

What happens next?

Suggestions and complaints

  1. We’ll acknowledge the suggestion or complaint
    Where you have asked for feedback, we will let you know that we have received your suggestion or complaint and what happens next.
  2. We’ll review the information you have provided and act on this in a timely way
    Your complaint will be further looked into by one of our team, who will be in touch if they need for more information.
  3. We’ll let you know the outcome, if requested
    We will provide a response to your suggestion or complaint, via your preferred contact method (phone or email). Please allow for 30 days to receive a response.

If you would like to contact us about your suggestion or complaint, please email us at clinicalgovernance@medibank.com.au.

Compliments

When you raise a compliment, our team will pass this compliment onto the relevant service. This ensures we keep up the good work.

How did we manage your complaint?

If you are not satisfied with how your complaint has been handled, you can contact the Complaints Commission Office of your state.

Contact us

To find out more about Amplar Health and how we can help you, please get in touch.