Legal information

1. Amplar Health is a business of Medibank Health Solutions Pty Limited (ACN 078 934 791) (Amplar Health). Health services are delivered by Amplar Home Health Pty Ltd (ACN 008 193 100), Amplar Allied Health (a business of Healthstrong Pty Ltd ACN 155 277 919) and Amplar Virtual Health (a business of Medibank Health Solutions Telehealth Pty Ltd ACN 069 396 792), and CareComplete programs are delivered by Amplar Preventative Health (a business of Integrated Care Services Pty Ltd ACN 059 950 695). We are part of the Medibank group.

2. By visiting and using the Amplar Health website (Site), including any linked pages or information owned by Medibank Health Solutions Pty Ltd (MHS) or any of its related entities, you agree to be bound by and abide by the following Terms of Use.

Terms of Use

Use of this Site

3. The materials on this Site have been prepared for general information purposes only. The information on this Site, and on any other website accessed via this Site or otherwise, may not necessarily be accurate, complete or current. All results from the calculators are simulations which are indicative approximations only and are neither a quote nor a pre-qualification for cover.
4. No person should act or fail to act on the basis of the materials on this Site. To the maximum extent permitted by law, MHS, its related entities and their officers, employees and agents disclaim any liability (including liability for negligence) to any person arising out of: any action or failure to act by any person in accessing, downloading, uploading, using or relying on or dealing in any way with any materials on this Site or from any other website on the Internet; any errors or omissions on this Site or on any other website on the Internet (including but not limited to errors or omissions arising as a result of the negligence of MHS, its related entities or their officers, employees and agents); or any delay or interruption in access to or use of this Site or any other website on the Internet (including but not limited to delay or interruption arising as a result of the negligence of MHS, its related entities or their officers, employees and agents).
5. You accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from using this Site or any other website on the Internet and in relation to any information or material available from those sites. Amplar Health reserves the right, in its absolute discretion, to delete, alter or move any message or other posted material on this Site. Amplar Health is under no obligation to update any information on this Site, or to correct any inaccuracy on this Site that may become apparent at a later time.
6. The information on this site is current at 1 August 2023.
7. Any disputes arising from, in relation to or in connection with the information contained on this Site are governed by the law of the State of Victoria. By visiting and using this Site you unconditionally submit to the jurisdiction of the courts of that State.

Provider references

8. Where Amplar Health mentions a provider or appears by reference to a logo or otherwise in an advertisement of any provider, to the fullest extent allowed by law, such mention or reference is not to be construed as:

1. 1. an endorsement by MHS or any of its related entities;
   2. an acknowledgment or representation as to fitness for purpose by Amplar Health; or
   3. a recommendation or warranty of, for, or in relation to the product or service of the provider by Amplar Health.

Accordingly, Amplar Health, to the fullest extent allowed by law, neither takes nor assumes any responsibility for the product or service provided. Individuals should rely on their own inquiries and seek any assurance or warranties directly from the provider of the service or product.

Copyright

9. The information provided in this Site, and its design, text, graphics and software, are (unless otherwise stated) copyright of MHS.
10. You are granted a revocable licence to download the materials contained in this Site for your personal use, including for the purpose for transacting with Amplar Health. You must not otherwise modify, copy, reproduce, republish, frame, upload, post, transmit, distribute or provide a link to the contents of this Site in any way, except as expressly provided for on this Site, or with the written authorisation of MHS.

Links and framing

11. None of MHS of its related entities warrant the accuracy of any hypertext links provided on this Site, nor the suitability or accuracy of any content located at those links. Links and frames connecting this Site with other websites are for convenience only and do not mean that Amplar Health is associated with, endorses or approves those other websites, their content, or the people who run or contribute to them. Use or reliance on the content of those websites is at the user’s own risk.

Viruses

12. None of MHS or its related entities represent or warrant that any files displayed or obtained from or through this Site, or and other website linked to it, are free from computer viruses or other defects. Any such files are provided, and may only be accessed or used, on the basis that the user assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from the use of those files. Our liability for such an event is limited to the resupply of those files.

Respecting your personal information

13. Amplar Health will allow you to access and correct personal information it holds about you as required by law. For further information about how Amplar Health and Medibank handles your personal information, please read Medibank’s Privacy Policy available at www.medibank.com.au/privacy/.
14. If you have any queries about how Amplar Health or Medibank handles your personal information, please write to: Privacy Officer, Medibank Private Limited, GPO Box 9999 (Your Capital City) or privacy@medibank.com.au.
15. If you provide Amplar Health with personal information about another person, you must ensure that, prior to providing the information about that person to Amplar Health, the person is aware of how their personal information will be handled by Amplar Health under these Terms of Use and that they consent to Amplar Health and Medibank handling their personal information in accordance with these Terms of Use.

Intellectual property rights

16. You acknowledge that all intellectual property rights (including copyright) in the content, layout, design, concept, graphics, software and organisation of this Site (Amplar Health Site Materials) are owned by or licensed to MHS. Solely to the extent required for you to use our services, Amplar Health grants you a non-exclusive, revocable licence to use the Amplar Health Site Materials for your personal use in accordance with these Terms of Use. You may not otherwise use, copy, change, communicate, sell or otherwise deal with the Amplar Health Site Materials. All Amplar Health trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without the express prior written consent of MHS.

Limitation of liability

17. Subject to the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law), none of MHS, its related entities or their officers, employees and agents accept any liability for any loss, damage, illness or injury (including any loss of profits or income, business interruption or loss or corruption of data or other information):

1. 1. arising from:
      1. your access to or use of the Site;
      2. the information on the Site being incorrect, incomplete or misleading;
      3. any action or indecision by you in reliance of the information contained in the Site; or
      4. any delay or interruption in access to or use of the Site; or
   2. for any personal injury, including death, caused by access to, use or misuse of the Site including its content and services.

Indemnity

18. You agree to defend, indemnify and hold harmless MHS, its related entities and their officers, directors, employees and agents from and against all claims, actions, loss, damages, liabilities and costs related to or arising directly or indirectly any breach by you of these Terms of Use.

Other terms and conditions

19. These Terms of Use are in addition any disclaimers that may appear on any of the pages within this Site.

General

20. These Terms of Use are in addition any disclaimers that may appear on any of the pages within this Site.
21. If the whole or any part of these Terms of Use are invalid, unenforceable, illegal, void or voidable for any reason, these Terms of Use will be construed and binding as if the invalid, unenforceable, illegal, void or voidable part had been deleted from them or read down to the extent necessary to overcome the difficulty.
22. A waiver by MHS or any of its related entities of any breach or a failure to enforce or to insist on the observance of a condition of these Terms of Use will not be a waiver of any other or of any subsequent breach.
23. None of MHS nor any of its related entities will be responsible or liable for any failure to perform any obligation under these Terms of Use if such failure is caused by the occurrence of any matter beyond their reasonable control including, without limitation internet and communications outages, fire, flood, war, or act of God.
24. These Terms of Use may be amended from time to time without prior notice to you.

Contact us

25. If you have any questions about the issues covered in this Site, please call and speak to a Amplar Health representative on 1300 974 955.

Amplar Health Social Media Pages General House Rules

Amplar Health has a number of social media accounts, which may include Facebook, LinkedIn, Twitter and YouTube (collectively, our Pages). These House Rules apply to the use of our Pages.

All content on Amplar Health’s Pages is subject to the individual terms of use as prescribed by each social media channel. These may include:

• Facebook
• LinkedIn
• Twitter
• YouTube

We encourage you to express your opinions and have open discussions, but we do ask that you act respectfully and responsibly.

We do not agree with or endorse, nor are we responsible for any comments, information, opinions, images or other content posted by individual users of our Pages. Such information does not necessarily reflect the views of Amplar Health or its related entities, but rather those of the individuals who use our Pages. Amplar Health does not accept any responsibility or liability (either direct or indirect) for any loss or damage arising in connection with the use of (or reliance on) any information, links or other content posted on our Pages by individuals.

Amplar Health may remove content at any time without notice when it contains:

1. offensive, abusive, obscene, profane, hateful or racist content
2. content that is threatening, defamatory or contains a personal attack
3. solicitations and advertisements by other organisations or endorsements of other products, services or organisations
4. multiple or repetitive posts by a single user or multiple users (often called SPAM)
5. content that violates intellectual property rights of another party (e.g. copyright)
6. content that violates any law or regulation
7. false, inaccurate or misleading comments
8. content that personally identifies a person or group of people
9. content that discloses any personal or financial information (e.g. contact details)
10. anything else Amplar Health considers inappropriate.

We’ll review all content posted (including links) and remove if we think they’re inappropriate.

We want to share our health services information with as many people as possible and our policy is to accept the majority of comments posted. However, repeated violations of our House Rules may cause the user to be blocked from one or more of our Pages.

While we want to be as helpful as we can, questions or issues related to specific Amplar Health services, should not be submitted via our Pages. Instead, please call us or visit us at www.amplarhealth.com.au

We’re happy for you to share and comment on our content, provided that you don’t alter it and that you cite us as the source. The design of our Pages and content that we post are the copyright of Amplar Health and our rights are reserved.

Whilst social media is 24/7, currently we’re not able to monitor our Pages around the clock. Because we may not be aware of inappropriate content straight away, we encourage users to ignore inappropriate or negative comments and respond politely. We also hope that you’ll tell us about any concerns via the email address below.

Please note that the information provided is general information only and not a substitute for professional health advice, diagnosis or treatment. None of MHS or its related entities guarantee the accuracy of any of the information, representations or advice displayed. To the extent permitted by law, none of MHS or its related entities accepts any responsibility for any loss, injury or inconvenience sustained by readers of this Site as a result of or in connection with the information contained on this Site (whether by way of negligence or otherwise).

If you have any questions or comments, please email us AmplarHealthBrand@medibank.com.au

Need special assistance?

Below are some of the resources available to you if you need a little extra help accessing our services or any other information you need.

• Language services – if you have difficulty understanding English, a government translating service is available at tisnational.gov.au.
• Hearing or speech impaired – The National Relay Service provides a phone solution for people who have a hearing or speech impediment. You can find them at relayservice.gov.au.
• Vision impaired – Vision Australia provide a range of services for people with impaired vision. You can find them at visionaustralia.org.