Questions? We’ve got answers

Amplar Health Online Psychology is an online psychology service designed to make accessing psychology support easier, convenient and personalised through secure online consultations.

Psychology services are delivered by a national network of registered psychologists.

Amplar Virtual Health partners with MyMirror, a provider of evidence-based psychology services designed to connect individuals with the most appropriate level of support for their needs. When you book an appointment through Amplar Virtual Health, your consultation is provided by a qualified psychologist using MyMirror’s online platform. Together, we aim to provide an accessible and streamlined experience that helps you access psychological support when you need it.

You can access Amplar Health Online Psychology service directly through the Amplar Health website, referral pathways and partner channels.

No. You can access Amplar Health Online Psychology service directly and book psychology appointments without a referral. However, consumers who have a valid Mental Health Treatment Plan and referral from their GP may be eligible for Medicare rebates on eligible psychology sessions.

Yes. Amplar Health Online Psychology service is delivered through telehealth consultations, allowing you to access psychology support from anywhere in Australia with a suitable internet connection. Phone consultations may also be available on request where needed.

Consumers can access General Psychologists with a broad range of experience and skills to address a wide range of clinical presentations.

Yes. Dedicated consumer support services are available to assist with bookings, appointments, platform access and general service enquiries found here.

Appointments are delivered online through secure video consultations. Phone appointments may also be available on request.

Pricing varies depending on the appointment type and treatment pathway selected. Consumers are provided with pricing information during the booking process.

Eligible consumers may be able to access Medicare rebates where applicable. For eligible appointments, the Medicare claim can be submitted through the platform.

Consumers may be eligible to claim benefits through their private health insurer, depending on their level of cover and insurer requirements.

Appointment availability varies based on clinician availability and consumer preferences. Through the national network of registered psychologists, appointments are often available within 48 hours, with early morning, after-hours and weekend options available to provide greater flexibility and access to care.

If your psychologist isn’t the right fit, we can help match you with another psychologist. Consumers can contact the support team for assistance with rematching and booking a new appointment.

You can cancel or reschedule appointments. Cancellation fees may apply for late cancellations or missed appointments, in line with the Terms and Conditions.

For your reference, the T&Cs state:

• No fee for cancellations made 48+ hours before the appointment.
• 50% fee for cancellations made 24–48 hours before the appointment.
• 75% fee for cancellations made less than 24 hours before the appointment.

No-shows may be charged the full session fee.

You will need an internet connection and a device capable of supporting video consultations, such as a smartphone, tablet or computer.

With your consent, appropriate information may be shared with your GP or referring healthcare provider to support continuity of care.

No. Amplar Health Online Psychology service is not a crisis or emergency service. Anyone requiring urgent mental health support or emergency assistance should:

• call 000;
• call Lifeline;
• contact your local mental health crisis service; or
• present to the nearest emergency department.

Amplar Health Online Psychology gives you access to a wide range of online psychologists across Australia with different specialties, therapy approaches, and appointment availability.

You can browse psychologist profiles and filter your search based on your preferences and support needs, including:

• Areas of support and specialisations
• Gender preferences
• Appointment availability
• Treatment approaches
• Languages spoken
• Age demographics: Teenagers/Adults

This can help you find a psychologist who feels suitable for your individual needs and preferences.

You may also find our Get Matched tool helpful, which recommends psychologists based on the type of support you are looking for, your preferences, and your availability.

To connect with the appropriate Get Matched tool, please choose the option that matches your referral, health cover or payment preference here.

Finding the right psychologist can sometimes take time. If you feel your psychologist is not the right fit after your first or second session, Amplar Health Online Psychology offers a Best Match Guarantee to help support you in finding another suitable psychologist.

Finding the right psychologist can take time, and therapy works best when you feel comfortable, supported, and connected with your psychologist.
We understand that the first psychologist you meet may not always feel like the right fit for your goals, preferences, or support needs. That is why we offer our Best Match Guarantee.

If you feel your psychologist is not the right fit after your first or second session, you can contact the team to explore another match.

To help reduce the pressure of finding the right psychologist the first time, we offer:

• One bulk-billed session for eligible MHCP clients, or
• A discounted session for private-paying clients.

This allows you to try another psychologist at a reduced cost.

T&Cs apply

Therapy is a collaborative process between you and your psychologist. Feeling comfortable, understood, and supported can play an important role in building a positive therapeutic relationship.
Different psychologists have different:

• Therapy approaches
• Communication styles
• Areas of interest and experience
• Appointment availability.

Our goal is to help make accessing online psychology feel more flexible, supportive, and personalised.

You can browse psychologists through your Amplar Health Online Psychology account or use our Get Matched tool to receive psychologist recommendations based on your preferences and support needs.

To connect with the appropriate Get Matched tool, please choose the option that matches your referral, health cover or payment preference here.

Protecting your privacy is important. The service uses secure systems and processes to protect personal and health information and support a secure and confidential experience.

Amplar Health Online Psychology supports young people aged 12 years and over.

For children aged 12 to 15 years, a parent or guardian must complete a consent form before the first appointment and attend the initial session. During registration, parent or guardian details are collected and used to manage consent, account verification and appointment communications. Eligible consumers are then matched with psychologists experienced in working with children and young people.

How does guardian consent work?

Where guardian consent is required, parent or guardian details are collected during registration. The nominated guardian receives the required consent documentation, and the support team provides assistance and follow up to support completion of the process before care commences.

Are psychologists qualified to work with young people?

Yes. Psychologists providing services to young people maintain current AHPRA registration and hold relevant Working with Children Checks or equivalent screening requirements applicable to their jurisdiction.

What age group can access the service?

Amplar Health Online Psychology can support young people aged 12 years and over. Additional consent requirements apply for younger consumers.

How are psychologists matched for young people?

Amplar Health Online Psychology provides access to psychologists with experience supporting children and young people. Parents and guardians can share specific concerns, goals or areas of support during the consent process to help identify a suitable psychologist match.

Couples therapy provides a structured and supportive environment for partners to explore challenges, strengthen communication and work towards shared goals with the support of a psychologist.

Booking an appointment can be completed online by taking the following steps:

1. Tell us about your needs, goals and preferences through a guided online questionnaire.
2. Receive personalised psychologist recommendations based on your individual needs and preferences.
3. Review recommended psychologist profiles, availability and areas of expertise, or browse additional clinicians across the network.
4. Choose your preferred psychologist and appointment time using real-time online booking.
5. Complete your onboarding and intake information.
6. Select the appropriate funding pathway, including Mental Health Treatment Plan (MHTP), eligible private health insurance or private paying options.
7. Confirm your booking and receive appointment details and reminders ahead of your consultation.
8. Appointments are delivered securely via telehealth, allowing you to access support from wherever is most convenient for you provided you have suitable internet connection.
9. If you need assistance at any stage, dedicated consumer support is available to help with booking, appointments and general enquiries.

Amplar Health Online Psychology offers transparent, self-funded psychology appointments with Medicare rebates available for eligible members.

To help us provide the right information and pricing, visit our booking options page and select the option that best matches how you’d like to access our psychology services.

Standard Consumer Fee – Individuals

General Psychologist session fee (50 mins): $245.00

Medicare pays if you have a Mental Health Treatment Plan: $101.55**

Estimated out of pocket costs: $143.45

Standard Consumer Fee – Couples 

General Psychologist session fee (80 mins): $380.00

Medicare rebates not applicable

Medibank members/ahm/ Myhealth Member Fee

General Psychologist session fee (50 mins): $200

Medicare pays if you have a Mental Health Treatment Plan: $101.55**

Estimated out of pocket costs: $98.45**

Depending on your level of private health insurance cover, you may be able to claim a private health insurance benefit towards the cost of your appointment.

Please note that you cannot claim both a Mental Health Treatment Plan rebate and a private health insurance benefit for the same session.

** If you have a valid and current Mental Health Treatment Plan with sessions remaining, you may be eligible to claim a rebate from Medicare after your appointment. The rebate is paid directly to the bank account registered with Medicare, reducing your final out of pocket cost.

Please note that the Medicare rebate amount shown is based on standard Medicare benefits and may vary depending on your individual circumstances, including whether you have reached the Medicare Safety Net threshold.

Please see the Terms and Conditions for more details of this offer found here.