After Hospital Home Care (AHHC) is designed to support your patient as they recover at home.
The information in this page is intended for clinicians from hospitals only.*
AHHC is a 30-day trial service for eligible Medibank customers with chronic health conditions and certain accompanying risk factors to transition to and recover at home following a hospital admission, where clinically appropriate.
Our AHHC service is designed to:
We look forward to working with you to assist with identifying patients who you believe may meet the clinical and non-clinical eligibility criteria:
A patient must:
A patient must:
Unfortunately, AHHC is not suitable for everyone.
Please check the exclusion criteria below:
An individual is unable to participate in the service if they:
Once a patient is accepted into AHHC service, we will phone them to provide more information about the service and arrange a time for their first in-home visit. An initial home visit will be attended by a registered nurse to identify risks that may impact the patient’s recovery at home.
Using that information, the nurse will create a care plan for the patient to agree on the approach to their ongoing recovery. The plan will then be shared with the patient.
After the patient has agreed to their care plan, we will schedule future visits with the registered nurse and/or allied health professional, as required. At the end of the service, the patient will receive a discharge call and you will receive a discharge summary outlining the patient’s recovery.
An example patient journey is below – this is a model patient journey for illustrative purposes, a patient’s journey may vary depending on their individual circumstances:
Our referral process is simple and shouldn’t delay any discharge processes you have in place now.
Simply complete this form or phone us at 1800 854 300 to submit a referral.
This is our abbreviation for the service, After Hospital Home Care.
Patients will be enrolled in the service for 30 days.
Amplar Health is a business of Medibank Health Solutions Pty Limited ACN 078 934 791. The service is delivered by Amplar Home Health Pty Ltd ACN 008 193 100 to Medibank customers, on behalf of Medibank.
Yes, you will be contacted via email to confirm your referral has been accepted within 24 hours.
If we have to decline your referral, we will contact you via email outlining why we have declined your referral and any appropriate next steps if needed.
Your patient will hear from the Amplar Health team within 24 hours of acceptance of referral. This may occur either before or after the patient is discharged from hospital.
Yes, provided that the patient meets all relevant eligibility criteria.
No. At any given time a patient can only be enrolled in one of:
If a patient is admitted to any public or private hospital in Australia, they will be discharged from AHHC. If you deem that the patient may be suitable to be enrolled in AHHC again, you will need to complete a new referral, and the patient will need to meet the then current eligibility criteria, to be accepted into AHHC.
No. If the patient has not been accepted for HITH or RITH, and the patient consents to be referred to AHHC, a new referral form does not need to be completed.
Once we have accepted the referral, the patient will be contacted by a Amplar Health Case Coordinator, who will provide further information about the service and arrange their first in home visit with a registered nurse. Together with the patient the nurse will create a care plan to outline the support for them over 30 days. This care plan may include two subsequent visits from a registered nurse or allied health professional. If required, an additional visit can be arranged from an occupational therapist to conduct a home or falls risk assessment.
We are committed to protecting your privacy. We will handle your personal information in accordance with all applicable Australian legislation which governs the use, collection, disclosure, storage, access and disposal of personal information. For detailed information about how we handle your personal information, you can read our privacy policy here.
*This information is general in nature. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date.
^This is a trial conducted by Medibank, the eligibility criteria are current as at May 2024 and may change from time to time without notice to you. Please check back here for updates.
Amplar Health can provide healthcare and support services as part of a package of care for your clients.
Contact us to speak to someone about our services delivered as part of After Hospital Home Care.