Media Release

Self-managed teams empowering health workers and improving delivery of home care

Amplar Health is part of the Medibank group. This media release was originally posted on the Medibank website. This is an excerpt only and the full release can be viewed here.

One of the country’s largest at home care providers has stepped away from the traditional model of management and has turned to employees to manage their own teams.

Medibank’s Amplar Home Health business in Queensland – a team of OTs, physios and nurses – has been experimenting with self-managed teams across Brisbane and the Gold Coast, to enhance their service offering and in response to patients’ requests to see the same healthcare professional each visit and faster visiting times.

Amplar Health’s National Care Coordination Manager Kelly Mitchelson said that when the opportunity came up to reinvent the way the multi-disciplinary teams worked in Queensland, they used a range of employee and client feedback to create the new approach.

“Our patients told us they wanted improved continuity of care, they wanted the same smiling face to visit them each day, they didn’t want to have to repeat their history to a new physio every day.”

“Our hospital partners told us they wanted to speak to a local Amplar Home Health care coordinator who understood the region, not someone from outside the community.”

“And our people told us that they wanted to travel less, work in areas they were familiar with and they wanted to deliver continuity of care to patients which would likely improve the quality of treatment,” she said.

Continue reading here.