What to expect

What to expect

Health care that’s focused on you

Our team of health practitioners deliver services to Australians in the comfort of their own homes, including aged care settings. We are committed to the quality and safety of our healthcare services that are focused on providing a service that meets your needs and expectations.

What you may expect at your first visit

At your first visit, your health practitioner will ask you to provide signed consent indicating that you are happy to proceed with our services. They will then undertake an initial assessment to determine, for example what your current needs are and any areas of concern may be. They may also need to assess the layout of your home that may impact you to move around. This will help them determine if, for example, simple modifications or equipment are needed to assist you.

Your practitioner will also work with you to set goals that are meaningful to you. They will then develop a plan to help you reach your goals.






Ongoing care

We are committed to helping you reach your goals and delivering quality care. For continuity of care, we will do our very best to ensure the same practitioner provides the services throughout the duration of the program. However, sometimes this may not be possible. Rest assured that if you have a change of practitioner, they will be well-briefed on your needs and will continue to deliver the same level of care and attention.

Liaising with your healthcare team

We understand that health needs can be complex and that sometimes a team of health practitioners may be involved in your healthcare. With your consent, our experienced practitioners can liaise with your doctor, case manager or specialist, to provide them with updates on your progress.

Your privacy

Amplar Health takes your privacy seriously. We are committed to ensuring your personal information, including your patient records, is kept secure and confidential at all times. It is only used in accordance with our privacy policy and the permission given by you and handled in accordance with our privacy policy. For further information please view our privacy policy.

Frequently Asked Questions

What are some of the payment methods available?

Depending on the services provided, payment methods may include:

  • Private funding — We are able to accept debit or credit card payments at the time of service. Please note we do not accept payment in the form of cash or cheque.
  • Private health insurance – If your private health insurance will cover the costs of the services, we can process your claim on the spot through HICAPS. You can then pay any gap applicable at the same time, via debit or credit card payment. Our friendly team will provide you with details of our fees and costs beforehand so you can confirm any gap payable with your health fund prior to services commencing.
  • Department of Veteran’s Affairs (DVA) — For Gold Card holders with a GP referral, we can submit a claim on your behalf directly to DVA.
  • Medicare — Where you may be eligible for a Medicare rebate for allied health services (for example, through a Chronic Disease Management Plan from your GP), you will be required to pay the full fee at the time of service. We can help you claim any rebate applicable from Medicare for services provided by supplying you with a detailed invoice for submission with your Medicare claim.

We are a Medibank Members’ Choice provider of allied health services so if you have eligible Medibank extras cover you can expect generally lower out-of-pocket costs than with a non-Members’ Choice provider.

Where someone else is responsible for the payment of health services provided to you, for example through a home care package, workers’ compensation claim or traffic accident/compulsory third party (CTP) insurance claim, we can work directly with them to organise payment. We will need to the funder’s approval before we can schedule and deliver services to you, otherwise you may be requested to pay for services up front and claim from the funder directly.

Please contact us for further information prior to your appointment.

How do I prepare for an in-home visit?

Further details on how to prepare for an in-home visit from one of our qualified health practitioners can be found here.

What if I need to cancel my appointment?

We get it – plans can change! If you need to cancel or reschedule your appointment, please let us know as soon as possible. Cancellations fees may apply. Please refer to your terms and conditions or contact us for more information on our cancellation policies.

Refer to us

Amplar Health can provide healthcare and support services as part of a package of care for your clients.

Learn more

To find out more information about how our qualified and skilled team of health professionals can deliver care wherever you call home.