What to expect
Health care that’s focused on you
Our team of health practitioners deliver services to Australians in the comfort of their own homes, including aged care settings. We are committed to the quality and safety of our healthcare services that are focused on providing a service that meets your needs and expectations.
At your first visit, your health practitioner will ask you to provide signed consent indicating that you are happy to proceed with our services. They will then undertake an initial assessment to determine, for example what your current needs are and any areas of concern may be. They may also need to assess the layout of your home that may impact you to move around. This will help them determine if, for example, simple modifications or equipment are needed to assist you.
Your practitioner will also work with you to set goals that are meaningful to you. They will then develop a plan to help you reach your goals.
We are committed to helping you reach your goals and delivering quality care. For continuity of care, we will do our very best to ensure the same practitioner provides the services throughout the duration of the program. However, sometimes this may not be possible. Rest assured that if you have a change of practitioner, they will be well-briefed on your needs and will continue to deliver the same level of care and attention.
We understand that health needs can be complex and that sometimes a team of health practitioners may be involved in your healthcare. With your consent, our experienced practitioners can liaise with your doctor, case manager or specialist, to provide them with updates on your progress.
Depending on the services provided, payment methods may include:
We are a Medibank Members’ Choice provider of allied health services so if you have eligible Medibank extras cover you can expect generally lower out-of-pocket costs than with a non-Members’ Choice provider.
Where someone else is responsible for the payment of health services provided to you, for example through a home care package, workers’ compensation claim or traffic accident/compulsory third party (CTP) insurance claim, we can work directly with them to organise payment. We will need to the funder’s approval before we can schedule and deliver services to you, otherwise you may be requested to pay for services up front and claim from the funder directly.
Please contact us for further information prior to your appointment.
Further details on how to prepare for an in-home visit from one of our qualified health practitioners can be found here.
We get it – plans can change! If you need to cancel or reschedule your appointment, please let us know as soon as possible. Cancellations fees may apply. Please refer to your terms and conditions or contact us for more information on our cancellation policies.
Amplar Health can provide healthcare and support services as part of a package of care for your clients.
To find out more information about how our qualified and skilled team of health professionals can deliver care wherever you call home.